Proactive
At GNH USA every complaint & recall events is treated with importance and goes through the GDP specified process for complaint handling.
Customer Satisfaction
SOPs are in place to record, assess, investigate and review complaints including potential quality defects, and if necessary, to effectively and promptly recall pharmaceutical products from the distribution network.
Concluding Report
The effectiveness of the arrangements made for recalls are evaluated at regular intervals.
Returned/Rejected Products
Every pharma product that is returned or rejected is identified and separated from the rest of the stock physically